Updated August 23, 2024
ORDER SERVICE AGREEMENT
I. MULTIPLE SESSIONS/EVENTS PER ORDER: Only one session or event is allowed per order.
II. ORDER PROCESSING TIMES: Turnaround times suggested through the ordering system are estimates. Sports Extractions will attempt to complete orders within an estimated turnaround time, except in the cases of: public holidays, acts of god.
III. SUBMISSION AND DELIVERY TIMES: In order to have your order completed in the estimated turn-around time, you must submit your order by 6pm, EST. Please allow orders to be completed by 6pm on the estimate delivery date, before being considered late.
IV. NO-RUSH POLICY FOR DELAYED RESPONSE TO ONLINE PROOFING: If you have requested a proof for your order, Sports extractions will notify you via email when your proof is ready. Please respond to these emails as soon as possible, since we only keep Raw files on our server for 14 days. In the event that your response to these emails is delayed, Sports Extractions is not able to rush the order to compensate for such delays.
V. ORIGINAL IMAGE STORAGE: Sports Extractions is not responsible for the storage of original images. We recommend backing up original images prior to uploading to Sports Extractions for processing.
VI. PROCESSED IMAGE STORAGE: Sports Extractions processed files are stored only for 14 days following order completion, upon which orders are automatically deleted from our servers. Clients are notified via email of order completion. Any potential order issues must be resolved within the 14-day time frame.
VII. REFUNDS: Sports Extractions does not offer refunds for services. If you are unsatisfied with post processing we will gladly redo your order until you are satisfied. Please be sure to complete your processing preferences so our editing teams knows how to best process your images.
VIII. ORDER REDO'S: If there is a problem with an order, a redo must be requested through the order feedback system (with example images), within 14 days of order completion. Redo's will be completed within 1-2 business days. We allow 3 redo's max, per order.
X. DISCOUNTS: Gift Cards Codes and Coupon Codes of a specific monetary value may be used in conjunction. Only one percentage discount may be added at a time. First order discounts may not be used in conjunction with other codes.
XI. PROFESSIONAL PHOTOGRAPHERS: Due to complexity in workflow and copyright law, the services of Sports Extractions are limited exclusively to professional photographers. We reserve the right to disable any account which is not represented by a professional photographer.
XII. REFUSAL OF SERVICES: Sports Extractions retains the right to decline or cancel services to any photographer or photography studio at any time.
XIII. CONFIDENTIALITY and COPYRIGHT: We understand the importance of privacy and the significance of copyright law as it relates to your images. We do not remove any watermarks from images. Your images will not be shared with any entity or individual outside Sports Extractions and its editing team and associates without your expressed permission.